Cultural competence is the ability to understand, communicate with and effectively interact with people across cultures. The goal of cultural competence in home care is to provide the highest quality of care to every client, regardless of religion, race, gender, culture, national origin, English proficiency, or literacy.
The need to accommodate different cultural beliefs affect home care in diverse ways. Different cultures have different attitudes towards the elderly, effecting the expectations of both clients and their families.
Here are few ways you can increase the agency’s cultural competence:
Match caregivers with Clients.
Caregivers spend a lot of time with their clients, making a right match makes a lot of difference. When the homecare provider takes time to ensure that the client is comfortable with their caregiver, the home care experience is improved, and the client is also satisfied.
Get family members involved in providing care.
So many seniors come from cultures in which many generations take part in care of their aging parents with the help of a caregiver. Despite them paying for the service of a caregiver, they still want to maintain an active role in providing care.
Involving family members in the care plan, ensures that care is provided in the way that is personalized and respectful of culture and background.
Keep track of caregiver’s experience with different cultures.
It is very important to keep track of the experiences of caregivers with different cultures. The agency should encourage caregivers with more years’ experience to tell their story with different cultures they have engaged in.
In summary, cultural competence is needed to ensure respectful and excellent services in home care. Understanding the influence culture has on ones well- being is pivotal to their overall health.
Image source: www.thechicagoschool.edu
By: Anita Amos
Senior Care Coordinator
Adult Alternative Home Care